Tracking Your Order/ShipmentUpdated a year ago

You can track your order by going to https://cleopatramask.com/apps/trackorder

Once you're on the page you may track your order with your email address and order number OR with your tracking number.

The flow of shipment typically goes like this:

1. Label is created for the carrier to pick up the package.

2. Carrier picks up package and arrives at sorting center #1

3. Package leaves sorting center #1 and goes to sorting center #2

4. Package leaves sorting center #2 and is sent to the carrier airline.

5. Arrives in your country and clears customs.

6. Arrives in sorting center in your country.

7. Gets transferred to one of your local carriers.

8. Delivery.