You can track your order by going to https://cleopatramask.com/apps/trackorder. Once you're on the page you may track your order with your email address and order number OR with your tracking number. The flow of shipment typically goes like this:. 1.
If you're seeing an EXCEPTION status on your tracking it could be a few things. Reach out and we'd be happy to look into it and assist you. This may require some cooperation on your part to reach out to the carrier.
The first thing to do is always check with your local carrier to see if they still have it. We have seen a few instances where it shows as delivered but isn't delivered till a day or two later strangely. Sometimes a neighbor may have it as well. If a